𝐅𝐫𝐨𝐧𝐭 𝐎𝐟𝐟𝐢𝐜𝐞 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧 𝐂𝐨𝐮𝐫𝐬𝐞

Front office operations refer to the tasks and activities that are performed by staff members in a hotel or other hospitality establishment who have direct contact with guests. These tasks can include making reservations, checking guests in and out, answering questions, handling complaints, and ensuring that the guest's stay is comfortable and enjoyable. Professional Front Office Operations courses provide individuals with the necessary knowledge and skills to effectively manage and execute these tasks. The courses cover topics such as front desk management, customer service, communication skills, and technology in the hospitality industry. Successful completion of a Professional Front Office Operations course can lead to career opportunities in hotels, resorts, and other hospitality establishments.

Learning Pathways
Level (1): 𝐅𝐫𝐨𝐧𝐭 𝐎𝐟𝐟𝐢𝐜𝐞 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧 𝐂𝐨𝐮𝐫𝐬𝐞 (Basic)
  • Duration: One Month (Weekend Class)

  • Time: 9:00 AM to 12:00 PM

  • Campus: Diamond Condo IVS Campus

Level (2): 𝐅𝐫𝐨𝐧𝐭 𝐎𝐟𝐟𝐢𝐜𝐞 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧 𝐂𝐨𝐮𝐫𝐬𝐞 (Advance)
  • Duration: Two Month (Weekend Class)

  • Time: 9:00 AM to 12:00 PM

  • Campus: Diamond Condo IVS Campus


Course Outline
  • Being able to communicate professionally with foreigners ​

  • Improving Personal Grooming and Hygiene

  • Shine as a Front Desk Agent ​

  • Being able to speak the English Language more confidently than before ​

  • Plenty of job opportunities to choose from in the future ​

  • Understanding the basic concepts of the hotel industry ​

  • Being able to meet the needs of customers ​